General Forms  |  ID Verification and Authorization  |  Discharge and Dispute Forms

Financial Asset Management Systems, Inc. is a debt collection agency. This is an attempt to collect a debt, by a debt collector, and any information obtained will be used for that purpose. Calls to and from FAMS may be monitored and/or recorded for quality assurance purposes.

Additional State Notifications

General Forms

During the communications process, FAMS may need additional information from you in order to assist you properly. We have several secure online forms which will allow you to quickly and conveniently submit information to FAMS. We recognize that communications from borrowers are time-critical. FAMS' intention is to handle your notification promptly upon receipt. You can aid this by providing sufficient information to locate and identify the correct account. Please provide as much information as possible when filling out a form.

Rehabilitation Forms

Please fill out and submit the appropriate form.

• Financial Disclosure Form
  Divulgación de Información Financiera

Use this form if you made or will make your first rehabilitation payment after July 1, 2014. Download, fill out, and return this form to complete your USAF rehabilitation.

• USAF Rehabilitation Agreement Form

Use this form if you made or will make your first rehabilitation payment after July 1, 2014. Download, fill out, and return this form to complete your USAF rehabilitation.

• Consolidation Application

Download, fill out, and return this form to complete your loan consolidation application.

ID Verification and Authorization

FAMS is cognizant of the sensitive personal information that is entrusted to us with the placement of accounts for collection, as well as our responsibility to maintain the confidentiality of that information. FAMS is required by law to confirm that we have reached the correct customer. Whether you contact FAMS or we call you, our representatives will ask for identity verification in our initial contact.

In order to simplify subsequent communications, you have the option to provide FAMS with a password to be used in future contacts. We will document that password on your account and when we communicate again, just give our representative your password as your form of identity verification. It's that simple. The password may be any word, phrase or numbers that you choose. Before we can set-up a password, however, we will ask you to confirm your identity.

FAMS uses commercially recognized methods of identity verification starting with your complete name (first name, middle initial, and last name.) We will then ask you to provide two additional forms of identity verification to compare against the information that the creditor has already provided to us. That information includes your:

1. Current address
2. Social security number and/or
3. Date of birth

FAMS will never ask you for any identity information that we do not already have on-file.

We will document our records to indicate that you verified your address and/or SSN and/or date of birth as a form of verification. If you wish to establish a password, please do so and refer to that password in future calls. The password is optional. But if you did not set-up a password FAMS, will be required to confirm your identity (name, address, SSN, and date of birth) in each future conversation.

Authorization and Verification

Please fill out and submit the appropriate form.

• Attorney Authorization Form

• Third Party Authorization Form

Discharge and Dispute Form

FAMS takes dispute claims very seriously and reviews dispute claims thoroughly to ensure that the student loan debt is valid. We will communicate with you through this process to ensure that any issues are resolved as quickly and efficiently as possible.

If you would like to claim a dispute please download the appropriate form found on the left, print, fill out, and return it to us. You can return the forms via mail, fax, or using the Discharge and Dispute Document Upload Form..

If you have any questions, please feel free to call us and one of our knowledgeable representatives will help you.

Return Options:

Fax:
Mail:

Discharge and Dispute Forms

• Dispute Document Upload Form.

Use this form to upload documents or comment on your dispute.

• Ability to Benefit (PDF)

Use this form if the student did not have a high school diploma or GED at the time that the student loan was received.

• Unauthorized Signature (PDF)

Use this if you did not authorize the loan, and did not sign the acceptance form for the loan.

• School Closure

Use this form if the school closed while the student was in attendance.

• Disqualifying Status (PDF)

Use this form if the student was incarcerated or became mentally disabled while actively enrolled.

• Unpaid Refund (PDF)

Use this form if the student withdrew from the school and the school has not refunded the student loan funds it received.

• Total and Permanent Disability

Please contact Nelnet at 1-888-303-7818 – 8:00am to 8:00pm 7 days a week or through email disabilityinformation@nelnet.net. You can also download a TPD form from their website www.disabilitydischarge.com

• Deceased Notification Form

Use this form if the student or borrower is deceased.